Ratings & Reviews
Resident Reviews
Review From Modern Message|Recommended: YesLove The Community. So Clea... — Love The Community. So Clean, Peaceful, And Quite. Everyone Is So Nice. The rooms are very spacious so it gives me and my roommates enough room to be not too loud but loud as we would like.
response from property -Tajonna, thank you so much for sharing your five-star review! Nothing matters more to us than ensuring resident satisfaction, so your praise is just the encouragement we need
|Recommended: NoMold build up , ac breaking , roaches , Lights outside doesn’t work at night on the building, silverfishes, can’t play music or record videos for career purposes, dirty and the list goes on WAIT I forgot the gates breaks everyday , the security harassment even with a key and sticker this is the worst place to stay at
Hello, I apologize that you are not having a good experience here at The Pavilion on 62nd! We welcome all feedback and take it very seriously as we work to improve our community. Please contact me at your convenience so we can resolve any problems or concerns that you have at manager.pavilion@pepshmgmt.com. Sincerely, DeCara Jones, District Manager at The Pavilion on 62nd.
|Recommended: NoRoommates are allowed to do drugs in the apartment, have significant others live with them and throw parties, beat each other up, and bang on your door and threaten to hurt you Management will not do anything for months and use fair housing laws as an excuse even though you're living in your car because it is safer than the apartment all while refusing to compensate you. Everything is always broken and takes months for anything to be fixed. My upstairs neighbor's toilet water was draining into my apartment for months before it was fixed. Health code violation much You're lucky to receive a response from management, but if you do it is an automated message that they send everyone. Hopefully at some point they will replace management with people who actually care about their residents living conditions and not make excuses as to why it takes 4 months to kick someone out who is routinely violating the lease and why it takes 3 months to fix basic plumbing.
Hello, I apologize that you are not having a good experience here at The Pavilion on 62nd! We welcome all feedback and take it very seriously as we work to improve our community. Please contact me at your convenience so we can resolve any problems or concerns that you have at manager.pavilion@pepshmgmt.com. Sincerely, DeCara Jones, District Manager at The Pavilion on 62nd.
|Recommended: YesBeyond Happy Thank you Marcus and Louis for the great customer service — I have been living at The Pavilion for a little over 2 years now and I have to say that they have definitely stepped it up. I have had a few issues from them, specifically from maintenance. I also, had a recent problem where I had specific requests upon signing for my third lease. I have talked to the associates in the office and called them multiple times and they said that everything was going to be handled. I kept looking at my assigned future unit on the website and my requests were still not met. I was trying to room with a friend and we both had different apartment buildings. We was finally given a unit together which was way in the back, which would have made it hard for us to walk to the bus stop for class. I called The Pavilion today and received a email from one of the associates in the office. I believe his name was Marcus. He was great and very helpful. He gave me the email of Louis. I emailed him about our situation and he called me right away and fixed the problem
|Recommended: NoSave yourself — Seriously don't live here Managers are jerks and never hear what we the renters have to say because we're just renting and have no voice People just keep popping by unexpected with a key entering you apartment, management makes you cage board your pets for weeks Seriously weeks from 9-6 Monday-friday for inspection. I have lived in alot of apartmens and this one is by far the absolute worst one I say this in all honesty move somewhere else please
Leslie,
Thank you for taking the time to review your community. We appreciate all feedback whether it is positive or negative. Feedback gives us the opportunity to improve your experience as well as the overall process of what we do at Pavilion. If you have time, we would love to meet with you in the clubhouse office to discuss in detail on a way to improve our inspection process so you feel as if you do not have to crate your pets for an extended period of time during inspection week.
Sincerely, Terence Jackson, Executive Director
|Recommended: NoWhere is the place to ever live — Not only do they take about let’s say five months to fix the toilet that’s been broken since I’ve moved in has it now just gotten fixed. On top of that they come in whenever they please into your apartment there is no notifications and when they do use it out notifications of inspection is about a week ahead when and early is it state that they have to at least give us a 24 hour notice that they will be doing inspections on our apartment and they come in whenever they would like don’t care if you head to the door not just walk right in. I have had other people that are friends of me that I live in Pavilion as well and they have the worst experience that they ever had my friend their front door is still broken they have not repaired the d not only do they take about let’s say five months to fix the toilet that’s been broken since I’ve moved in has it now just gotten fixed. On top of that they come in whenever they please into your apartment there is no notifications. Don’t live here.
Thank you for reviewing Pavilion. We take all feedback to review so we can improve your experience as well as the overall process of what we do for inspections at your community. If you have time, feel free to stop in the clubhouse to speak with us in detail about what we can do to ensure we notify you properly of our inspections.
Sincerely,
Terence Jackson, Executive Director
Review From Modern Message|Recommended: YesAll the awesome events that... — All the awesome events that you guys host for us to participate in and all the awesome prizes you give away all the time. We really appreciate it.
Hey Alicen! Thank you for taking the time to leave us a review, we appreciate your feedback! Please feel free to stop by the office or email csa.thepavilion@pepshmgmt.com if you ever have any concerns.
Thanks,
The Pavilion Management
Thanks
Review From Modern Message|Recommended: YesLoved relaxing in the hammo... — loved relaxing in the hammocks and enjoying the great pool with my friends, fantastic place to simply chill and enjoy life, taking it as it comes.
Hey Kai-Paul! Thank you for taking the time to leave us a review, we appreciate your feedback! Please feel free to stop by the office or email csa.thepavilion@pepshmgmt.com if you ever have any concerns.
Thanks,
The Pavilion Management
Thanks
Review From Modern Message|Recommended: YesVery quiet, student friendl... — Very quiet, student friendly place. Gives you great places to study, 2 gyms and a movie theatre to enjoy Also free food. Also new upgraded 3 3 that are beautiful
Hey Malayah! Thank you for taking the time to leave us a review, we appreciate your feedback! Please feel free to stop by the office or email csa.thepavilion@pepshmgmt.com if you ever have any concerns.
Thanks,
The Pavilion Management
Thanks
Review From Modern Message|Recommended: YesThe best experience I had w... — The best experience I had was playing in the basketball court with people I had never met. More people kept joining and it was just so fun. A great experience overall
Hi Pedro,
Thank you for taking the time to leave us a review, we appreciate your feedback. We are happy to see that you have enjoyed your time here at The Pavilion. Please stop by the office or email csa.thepavilion@pepshmgmt.com if you have any concerns.
Thanks,
The Pavilion Management
Review From Modern Message|Recommended: YesThe staff is absolutely ama... — The staff is absolutely amazing Upon signing my lease the people in he front office were so welcoming. I also love the amount of activities
Hey Nick! Thank you for taking the time to leave us a review, we appreciate your feedback! Please feel free to stop by the office or email csa.thepavilion@pepshmgmt.com if you ever have any concerns.
Thanks,
The Pavilion Management
Thanks
Review From Modern Message|Recommended: YesOnce I was going to visit a... — Once I was going to visit a friend and i knocked on someone else's door and it was really embarrasing. Thanks to that we became friends so it wasnt that bad after all
Hello Beatriz! Thank you for taking the time to leave us a review, we appreciate your feedback! Please feel free to stop by the office or email csa.thepavilion@pepshmgmt.com if you ever have any concerns.
Thanks,
The Pavilion Management
Thanks
Review From Modern Message|Recommended: YesSo I haven't moved in yet, ... — So I haven't moved in yet, but my organization did compete in the summer challenge which we enjoyed. We look forward to competing in the challenge that you guys have in the fall.
Hello Trent! Thank you for taking the time to leave us a review, we appreciate your feedback! Please feel free to stop by the office or email csa.thepavilion@pepshmgmt.com if you ever have any concerns.
Thanks,
The Pavilion Management
Thanks
Review From Modern Message|Recommended: YesMy favorite memory from liv... — My favorite memory from living here is that I was able to, make new friends. I thought that living with random people would be hard but here it is great
Hey Aaliyah! Thank you for taking the time to leave us a review, we appreciate your feedback! Please feel free to stop by the office or email csa.thepavilion@pepshmgmt.com if you ever have any concerns.
Thanks,
The Pavilion Management
Thanks
Review From Modern Message|Recommended: YesHighlights- Swift response ... — Highlights- Swift response to maintainence request, great cable network with tons of HD channels and flawless high speed internet, gated community.
HI Siddhartha,
Thank you for taking the time to leave us a review, your feedback is appreciated! We are happy to see that you have enjoyed your time here at The Pavilion. Please feel free to stop into the office or email csa.thepavilion@pepshmgmt.com if you have any concerns.
Thanks,
The Pavilion Management
The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "The Pavilion on 62nd", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "The Pavilion on 62nd", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose